Every customer gets an answer. You keep the last word.
Nomi gives your business an assistant you name. When a customer writes on WhatsApp, Instagram, Messenger or e‑mail, your assistant drafts the reply from your own products and prices, and you approve it.
Nothing goes out on its own until you allow it, and then only what you allowed. No price ever goes below the lowest price you set.
Write to us for an invitationAlready have a workspace? Sign in
Hello, is the linen shirt available in navy?
Hello, and thank you for asking. Yes, the linen shirt comes in navy. Which sizes would you like?
It goes out only when you press Send. You can edit it first, or answer yourself.
How it works
Teach your assistant your business
Add what you sell, your prices and the lowest you accept, and the facts customers ask about. Then choose your assistant’s name. Replies come only from what you teach: never a price or a claim you have not given.
A customer writes
On WhatsApp, Instagram, Messenger or e‑mail. Your assistant reads the message and writes a reply for you to look at.
You send it
Read the reply, change what you want, and press Send. If a fact was wrong, correct it once and later replies use the correction.
What stays yours
Your prices
Prices come only from what you set, and never go below your lowest. A discount beyond the line you set comes to you first.
What goes out alone
At first, every reply waits for you. You may let greetings and questions go alone once:
- you have named your assistant
- you have done the checks in Practice
- most of your assistant’s recent replies to your own customers went out unchanged, across several customers and days
Anything with a price still waits: prices need a longer record of their own. No order is confirmed without you.
Taking it back
One choice puts every reply back in front of you, and stopping sends nothing further. Your customers, conversations and everything you taught stay, and you can take a copy as spreadsheet files.
When your assistant replies without you, the first message tells the customer they are not talking to a person, and offers them someone from your team.
Where your customers already write
A reply goes back on the channel the message came in on.
- WhatsAppSet up with us, on the number you use with customers.
- InstagramThrough your business’s own Instagram account, linked to its Facebook Page.
- MessengerThrough your business’s own Facebook Page.
- E‑mailFrom your business’s own mailbox.
Who it is for
Any business that sells or talks to customers over social media and e‑mail — clothing and beauty brands, online stores, startups, agencies and services, as well as makers, exporters and wholesalers.
Your workspace is in English, Chinese, Arabic, Spanish or French.
The first workspaces
Nomi opens to a small group first, by invitation, a few businesses at a time.
We are told when a new workspace opens, and help you set it up where you need it.
Ask for an invitation
Write to us with your business’s name, what you sell and where your customers write to you, and we will write back.
Write to us for an invitationOur address: privacy@nomidoes.com